Remote Warehouse Management System (WMS) Administrator

About the Role

Our client, a leading provider of innovative supply chain solutions, is seeking a dedicated and technically proficient Remote Warehouse Management System (WMS) Administrator to manage and support their critical WMS infrastructure. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for the day-to-day administration, configuration, troubleshooting, and ongoing optimization of our client's WMS, ensuring seamless operations across multiple virtual and physical warehouse locations. The ideal candidate will possess a strong understanding of warehouse processes and a proven ability to manage complex software systems. You will play a key role in maintaining system integrity, supporting end-users, and implementing system enhancements to drive efficiency and accuracy in our client's logistics operations.

This role is crucial for maintaining the backbone of our client's warehouse operations, requiring precision and a proactive approach.

Key Responsibilities

• Administer, configure, and maintain the company's Warehouse Management System (WMS) to ensure optimal performance and reliability.
• Provide Tier 2 and Tier 3 support for WMS-related issues, troubleshooting problems and implementing timely solutions.
• Develop and execute system testing plans for new features, upgrades, and patches.
• Create and maintain system documentation, including user manuals, training materials, and standard operating procedures (SOPs).
• Collaborate with IT, operations, and other departments to understand business requirements and translate them into WMS configurations.
• Monitor system performance, identify potential issues, and implement proactive measures to prevent downtime.
• Manage user access, roles, and permissions within the WMS.
• Assist in the planning and execution of WMS upgrades and implementations.
• Analyze WMS data to identify trends, inefficiencies, and opportunities for process improvement.
• Train end-users on WMS functionalities and best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Logistics, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience specifically administering and supporting Warehouse Management Systems (WMS).
• In-depth knowledge of common WMS functionalities such as inventory management, order fulfillment, receiving, and shipping.
• Familiarity with SQL for data querying and analysis is highly desirable.
• Experience with system integrations (e.g., with ERP, TMS) is a plus.
• Excellent troubleshooting and problem-solving skills, with a methodical approach.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.
• Ability to manage multiple tasks and priorities effectively.
• Proactive attitude towards system maintenance and improvement.
• Experience in a virtual or remote work setting is essential.

Benefits

• Competitive annual salary, reflecting remote work flexibility.
• Comprehensive health and wellness benefits package.
• Home office stipend and technology allowance.
• Flexible working hours within designated core support times.
• Significant opportunities for professional development and WMS certification.
• Company-provided laptop and necessary software.
• Regular virtual team-building activities.
• Work from the comfort of your own home.
• Contribution to a leading-edge logistics technology platform.
• Employee assistance program accessible remotely.