Das ist der Job
Hire Resolve’s client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.
Darum lohnt es sich
Handling escalations and inquiries from the Player Success Team concerning operational compliance processes and cases. Responsibilities Communicating with customers via email, chat, or phone who may be at risk of or experiencing gambling-related harm, and taking appropriate action based on current legislation and procedures.
Maintaining and improving internal policies and procedures designed to prevent gambling-related harm. Monitoring customer communication channels and inboxes related to operational compliance to ensure service level agreements (SLAs) are met and the user experience is smooth. Managing customer complaint cases during their shift.
Analysing customer accounts for Safer Gambling and Anti-Financial Crime concerns, identified through internal reporting or Player Success interactions. Escalating cases when necessary to protect players. Suggesting modifications or improvements to current Operational Compliance and Player Success processes.
Collaborating with Safer Gambling Management and the Head of Operational Compliance to foster a culture of Safer Gambling and excellent customer service by promoting compliance and awareness. Requirements Minimum of one year experience in either Safer Gambling, Anti-Money Laundering or VIP
