Sales & Customer Success Specialist (Brand Concierge) | 100% Remote

Das ist der Job

We operate on a fundamental principle: the best support is the best sales strategy.

Darum lohnt es sich

Technical Requirements For Remote Work • A dedicated PC or laptop with an i5 processor or a comparable modern equivalent. • A stable, high-speed internet connection providing a minimum of 25 Mbps for both upload and download speeds. • A quiet, professional workspace suitable for conducting clear, uninterrupted calls.

Why Choose TalentPop App? • Commission Structure: Opportunity to earn competitive commissions alongside your base salary. • Health & Wellness: Comprehensive HMO health coverage or a monthly health stipend, plus paid time off. • Flexibility: 100% permanent work-from-home setup—eliminate your commute. • Career Growth: A supportive team culture with clear avenues for career advancement and skill development.

Sales & Customer Success Specialist (Brand Concierge) | 100% Remote E-commerce At TalentPop App, we integrate exceptional customer service with aggressive sales conversion goals. We are looking for a highly motivated Customer Experience Sales Specialist.

This is a dynamic, hybrid role where you are the vital link, ensuring every customer interaction is a high-end, personalized experience that builds loyalty and maximizes revenue. If you are a goal-oriented professional with a passion for premium customer experience and proven success in sales conversions within e-commerce, this is your opportunity!

Key Responsibilities: The Revenue-Driving Concierge • Direct Revenue Generation: Proactively identify and execute high-value sales actions, including upselling, cross-selling, and product bundling, to maximize the Average Order Value (AOV). • Sales Recovery & Retention: Implement targeted strategies for abandoned cart assistance, subscription recovery, and winback campaigns to recapture lost sales and boost Customer Lifetime Value (LTV). • Premium Customer Engagement: Serve as the brand's voice via phone, email, live chat, and SMS, providing personalized product guidance and expert inquiry resolution. • Brand Concierge Service: Deliver a consistently high-end, consultative experience that aligns with the brand’s identity, making the customer feel valued throughout their journey. • Process Improvement: Accurately log customer interactions and sales data, monitoring feedback trends to collaborate on continuous improvements in CX and sales workflow. • Post-Purchase Excellence: Efficiently manage all order-related concerns (tracking, returns, and exchanges), ensuring a seamless experience that encourages immediate repeat sales.

Required Qualifications & Experience • Mandatory E-commerce Experience: You must have 1+ year of proven remote/online sales and customer support experience and be comfortable with the revenue-focused elements of e-commerce support (upselling, recovery, sales conversion). • Communication & Persuasion: Exceptional ability to build rapport quickly and skillfully convert customer conversations into closed sales opportunities. • Technical Proficiency: Working knowledge of e-commerce platforms (like Shopify) and CRM/customer engagement tools is essential. • Work Ethic: Goal-oriented, self-starter who thrives in a fast-paced, high-performance remote environment.