Das ist der Job
Drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers.
Darum lohnt es sich
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. Balance automation, data insights, and human touch to deliver exceptional outcomes. Own the customer journey from onboarding through renewals.
Responsibilities Offer 1:1 training calls and proactive outreach based on usage signals. Identify at-risk accounts early and intervene with helpful content. Partner with marketing, product, and CS leadership to refine scaled engagement strategies. Qualifications 2+ years in customer success or account management in B2B SaaS.
Experience with scaled customer success or managing high-volume SMB segments. Excellent written communication and strong organizational skills. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery. #J-18808-Ljbffr
