Das ist der Job
Since 2009, we’ve been on a mission to bring sustainable fashion to everyone.
Darum lohnt es sich
What You’ll Do: Provide consistently magical customer service across all customer service channels Deliver an excellent customer experience through a customer‑first mindset to build long‑term, loyal client relationships Consistently meet and exceed performance goals Wear many hats (stylist, friend, personal assistant) when helping customers shop for their next favorite item Know shipping, fulfillment, and returns procedures inside and out to process orders efficiently Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development Get to know the ins and outs of all aspects of the business and gain exposure to different teams Who You Are: Smart, incredibly organized, and driven towards excellence Passionate about our mission and products Incredibly friendly and never loses their cool when interacting with people Possess a high degree of empathy, judgment, patience, and level‑headedness to communicate and apply our policies Positive and willing to take on any task, big or small Strong communication skills across all customer service channels, including email, text, and chat Able to meet deadlines consistently while juggling multiple tasks; excellent with time management </
