Senior Customer Success Manager - German Speaking (Remote)

This role is about looking after a small group of the biggest German-speaking enterprise customers after they buy, from kickoff through onboarding to renewal. A strong candidate has owned renewal and growth targets, can talk comfortably with IT and engineering teams as well as executives, and can turn product usage into a clear business case. Native German, fluent English and past work with large DACH companies are central.

How it fits the AI era

AI makes it easier to pull usage data, spot accounts at risk and draft plans or reports, so routine prep takes less time. The human part stays the same: earning trust across a large organization, handling tense escalations, and judging what a customer really needs. Customers are also building AI agents on the product, so the conversation increasingly covers new use cases, not just upkeep.

How it builds AI experience

Working with customers who build AI agents and automations on n8n gives close sight of how large German companies adopt AI in real processes. Someone new to this can build experience by signing up for the free cloud product, making a few workflows, and trying to automate a piece of their own account tracking or reporting. That hands-on practice also helps in technical customer conversations.

Worth showing

• Enterprise renewal and expansion results
• Account plans for large customers
• ROI and business case storytelling
• Technical talks with IT teams
• Native German, fluent business English

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

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