Service Optimization Specialist/Assistant Manager (Remote)

As a Specialist/Assistant Manager in Service Optimization at GoGlobal, you will play a critical role in analysing, documenting, and optimizing our business processes. You will work closely with various teams to ensure that our processes are efficient, well-documented, and continuously improving.

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability.
• Develop, review, andmaintainclear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks.
• Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery.
• Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, andtimelydecision-making.
• Track project milestones, risks, issues, and action items; proactively escalate concerns and recommend mitigation strategies.
• Facilitate stakeholder workshops,requirementswalkthroughs, and process review sessions to drive consensus and formal sign-off.
• Analyze operational inefficiencies and incidents reported by various teams; prepare management reports and recommend process improvements to prevent recurrence.
• Support change management initiatives, including impact assessments, communication plans, and training materials, to ensure smooth adoption of new processes or systems.
• Prepare and present status updates, dashboards, and insights for leadership and project governance forums.
• Perform recurring monthly operational reviews related to prepaid cards and expense processes, ensuring accuracy and compliance.
• Undertakeadditionalresponsibilities aligned with business and project needs asrequired.
• Min Qualification: BS/BA Degree or higher in Business Administration or a related field.
• Minimum 5+ years of experience in Process improvement.
• Strong proficiency in Microsoft Excel.
• Knowledge of VISIO or any other flowcharting tool.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Ability to manage multiple projects and tasks simultaneously.