ServiceNow Developer- 100% Remote in Mexico

Responsibilities

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
• Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
• Experience in tracking work items and reporting the progress to different stakeholders
• Experience in handling escalations from within the team as well as project stakeholders
• Know how to conduct requirement gathering for ServiceNow implementation
• Experience in conducting Technical Reviews, End User Trainings
• Strong Experience in configuration of IT Service Mgmt. - Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• ServiceNow Implementation Certified

Qualifications

• ServiceNow Implementation Certified
• Strong Experience in IT Service Management modules: Incident, Problem, Change, Release, Service Request, Service Portal, Service Catalog, Asset and User Setup
• Experience in requirement gathering, technical reviews, and end-user trainings

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting