Social Development - QA Lead (Remote) JP326

The QA Lead in Social Development ensures the quality, compliance, and effectiveness of programs, systems, and processes within social sector initiatives. Key responsibilities include:

• Quality Assurance Oversight: Establish and enforce QA standards, methodologies, and best practices across social development projects.
• Process & Compliance Monitoring: Ensure adherence to regulatory, policy, and program guidelines, maintaining legal and ethical neutrality.
• Testing & Validation: Design and execute test plans for systems, workflows, and documentation to identify gaps and risks.
• Stakeholder Collaboration: Work with program managers, technical teams, and social development officers to align QA processes with community outcomes.
• Risk Mitigation: Identify issues early, recommend corrective actions, and track resolution to safeguard program integrity.
• Reporting & Metrics: Develop QA reports, dashboards, and performance indicators to measure program success and compliance.
• Continuous Improvement: Drive enhancements in processes, tools, and documentation to strengthen delivery and impact.

DELIVERABLES

Test Plan Development:

• Participation in the development of any applicable project test plans.
• Participating in the creation and maintenance of QA procedures;

Test Case Development:

• Development of a series of test cases for applicable projects, both manual and automated.
• Participating in the creation of project test plans and other assigned quality assurance related documents;
• Reviewing and analyzing system specifications and project documentation for the purpose of designing, building and maintaining test cases, both manual and automated;
• Providing direction and expertise in the identification and setup of automated vs. manual testing;
• Adhering to quality assurance procedures and standards as laid out by the QA Manager;
• Build and maintain repository of manually executed and/or automated test cases based on project requirements and change requests;
• Create and maintain performance testing initiatives and adhering to best practices;

Status Reporting:

• As requested, provision of written status and progress reports. Update testing status and defects in defect repository daily.
• Reporting and tracking defects to resolution;
• Communicate regularly with Project/Team Representatives and participate in Quality review sessions;

Test Case Automation & Execution:

• Creating, updating and executing automated test cases if deemed required.
• Executing test cases and providing testing results in preparation for projects releases and upgrades;
• Review project/release requirements and perform Gap Analysis;
• Work with various IT resources during the design, development, and implementation of IT Projects/Releases;
• Assist business users in User Acceptance Testing;
• Knowledge Transfer: Cross-training other quality assurance testers to ensure knowledge of the deliverables is retained within project team members.

Attend required meetings and workshops:

• Actively participate in solution design, product demonstrations and reviews, project status and team meetings.
• Attending team status meetings and working group meetings as required;
• Working closely with the Quality Assurance Team and Business leads to deliver assigned deliverables and meet project deadlines;

The QA Analyst will be required to sign a non-disclosure agreement and complete the Privacy and Security training, prior to commencing the assignment.