Remote Social Support Coordinator

About the Role

Our client is searching for a dedicated Remote Social Support Coordinator to join their expanding team, offering services nationwide. This role is essential for providing virtual support, guidance, and resources to individuals and families navigating complex social and personal challenges. You will leverage digital communication tools to connect with clients, assess their needs, and connect them with relevant services, information, and emotional support. The ideal candidate is empathetic, highly organized, and adept at remote client interaction, possessing a strong understanding of social welfare systems and resources available across South Africa. This is a pivotal role in extending vital support services digitally, ensuring accessibility and impact from a distance.

Key Responsibilities

• Conduct virtual needs assessments with clients via phone, video calls, and secure messaging.
• Provide information, guidance, and emotional support to clients on a range of social and personal issues.
• Coordinate referrals to external agencies, support groups, and professional services based on client needs.
• Develop and maintain a comprehensive database of available community resources and services.
• Monitor client progress and follow up to ensure needs are being met and services are effective.
• Maintain confidential and accurate client records within the organization's digital systems.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Previous experience in a counseling, social work, or support role, preferably with remote client interaction.
• Strong knowledge of social welfare services, community resources, and support networks.
• Excellent active listening, empathy, and communication skills, adapted for virtual interaction.
• Proficiency with digital communication platforms, case management software, and data security protocols.
• Ability to work autonomously and manage a caseload effectively in a remote environment.

Benefits

• Competitive salary and benefits package, including remote work stipends.
• Flexible remote work schedule allowing for excellent work-life balance.
• Comprehensive professional development and training opportunities.
• The opportunity to leverage technology to deliver essential social support services.
• A collaborative and supportive virtual team culture.