Remote Croatian speaking Customer Service Agent in Athens, Greece

Cross Border Talents is looking for a native Croatian speaking Car Rental Customer Service Agent to work for a leading provider in Athens, Greece!

Activities

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);
• Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher is preferred
• Native/Fluent Croatian speaker;
• Good level of English - min B1 (training might be in ENG);
• Good Problem-Solving Skills;
• Strong troubleshooting skills;
• Familiar with Technology;
• Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);
• Previous experience in any customer facing role;
• Hospitality or Car Rental experience is preferable;
• Passionate about customers

Benefits

• Private Health & Life Insurance;
• Permanent contract;
• Competitive salary;
• 25 days annual leave;
• Working hours: 40h per week = is 8 hours per day / 5 days a week

Relocation package*

• 3 weeks Accommodation in a great hotel close by the office (after these 3 weeks of accommodation there is no assistance with Real Estate agencies
• up to 300euros accommodation support for the candidates moving from abroad (with the 1st payment)
• legal support with hiring documents (candidates need to gather and provide the required documents)

*For candidates based in Greece, company does not provide any relocation package