Graduate IT Support Specialist (Remote)

About the Role

Our client is hiring motivated Graduate IT Support Specialists for a completely remote position. This is a fantastic opportunity for individuals with a passion for technology and a strong desire to help others. You will provide essential technical support to employees, troubleshoot hardware and software issues, and ensure the smooth operation of IT systems. We are looking for individuals who are patient, resourceful, and possess excellent problem-solving skills, eager to build a career in IT support.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for users.
• Install, configure, and maintain computer systems, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document technical issues and resolutions accurately in a ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of operating systems (Windows, macOS) and common software applications.
• Understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong communication and interpersonal skills, suitable for remote user interaction.
• Self-motivated with the ability to work independently and manage workload effectively.

Benefits

• Competitive graduate salary with remote work benefits.
• Comprehensive training in IT support and relevant technologies.
• Opportunities for certifications and further IT specialization.
• Supportive remote team environment.
• Pathways for career growth within the IT department.