Remote E-commerce Specialist

About the Role

Our client is looking for a skilled and motivated Remote E-commerce Specialist to join their expanding online retail division, fully based in Durban . This role is crucial for enhancing the online customer journey, optimizing the e-commerce platform, and driving digital sales growth. You will be responsible for managing product listings, executing digital marketing campaigns, and analyzing website performance to ensure a seamless and engaging online shopping experience. This is an ideal position for an experienced e-commerce professional seeking a flexible, remote work environment within a forward-thinking company committed to digital innovation and customer satisfaction.

Key Responsibilities

• Manage and optimize product listings across various e-commerce channels, ensuring accuracy and compelling descriptions.
• Develop and execute digital marketing strategies, including SEO, SEM, social media marketing, and email campaigns to drive traffic and conversions.
• Analyze website traffic, sales data, and customer behavior using analytics tools to identify trends and opportunities for improvement.
• Monitor and manage online customer service inquiries and feedback to ensure high levels of customer satisfaction.
• Collaborate with the marketing and IT teams to enhance the user experience and functionality of the e-commerce website.
• Stay updated on e-commerce trends, competitor activities, and emerging technologies to maintain a competitive edge.

Requirements

• Proven experience (3+ years) in e-commerce management or digital marketing, preferably in a remote setting.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Excellent knowledge of SEO, SEM, social media advertising, and email marketing principles.
• Proficient in content management systems and digital asset management.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills, with the ability to work effectively in a remote team environment.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote work arrangement with flexible hours.
• Comprehensive health insurance coverage.
• Annual budget for professional development and online courses.
• Opportunity to shape the digital strategy of a growing online retail presence.