Remote Catering Operations Specialist

About the Role

Our client is seeking a highly organized and proactive Remote Catering Operations Specialist to manage and coordinate catering services from a distance, supporting operations primarily in Cape Town . In this crucial role, you will be the central point of contact for coordinating with vendors, managing client orders, and ensuring the smooth execution of catering events managed remotely. You will leverage technology and strong communication skills to maintain high service standards, troubleshoot issues proactively, and contribute to the overall efficiency of the catering division. This is an excellent opportunity for a detail-oriented professional looking to excel in a remote-first environment within the vibrant hospitality sector.

Key Responsibilities

• Coordinate with catering vendors and service providers to ensure timely and accurate fulfillment of client orders.
• Manage the entire lifecycle of remote catering orders, from initial inquiry to final confirmation and feedback.
• Utilize CRM and order management systems to track client details, preferences, and event requirements.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly and professionally.
• Collaborate with internal teams to streamline operational processes and improve the remote client experience.
• Monitor service quality and gather client feedback to identify areas for improvement and enhance service delivery.

Requirements

• Proven experience in operations coordination, event planning, or a similar role within the catering or hospitality industry.
• Strong understanding of catering processes, menu planning, and event logistics.
• Exceptional organizational and time management skills, with the ability to multitask effectively in a remote setting.
• Excellent written and verbal communication skills, with a customer-centric approach.
• Proficiency in using online collaboration tools, CRM software, and order management systems.
• Ability to work independently, take initiative, and meet deadlines consistently.

Benefits

• Competitive salary tailored for a remote position.
• Flexible working hours and the convenience of working from home.
• Opportunities for professional growth and development within the catering industry.
• Contribution towards home office setup or internet expenses.
• Be part of a dynamic and supportive team dedicated to delivering outstanding remote catering services.