What you’ll work on here
Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them
Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again
Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
Responding to product and technical questions through our support inbox with speed, precision, and care
What you’ll bring to the table
Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity
Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt
Has directly owned a customer relationship or support queue - not just contributed to one
Ability to diagnose and resolve technical issues end-to-end, independently
Exposure to AI tooling, automations, or LLM-based workflows - you've bu
