Virtual Assistant – Personal Injury (Healthcare) Remote · US Client

• Position: Virtual Assistant – Personal Injury (Healthcare)
• Job Type: Full-time (40 hours/week)
• Location: Remote, Philippines | U.S. Central Time daytime hours
• Salary: $7/hr – $8/hr (approx. ₱74,000–₱85,000/month based on 40 hours/week)

IMPORTANT

Overview

We are seeking an experienced Virtual Assistant – Personal Injury (Healthcare) to provide remote administrative support to a Personal Injury Case Manager for a U.S.-based healthcare organization.

This role will support day-to-day personal injury workflows, including invoicing, compliance reporting, phone support, communication with law firms and patients, and preparation of weekly and monthly reports.

The ideal candidate has at least 2 years of personal injury experience and understands the administrative processes involved in supporting personal injury cases. The role requires strong English communication skills, attention to detail, and the ability to stay organized while managing multiple ongoing tasks and follow-ups.

The successful candidate should be dependable, comfortable working independently, and willing to learn established processes. Good Excel skills are also highly preferred, particularly for maintaining reports, spreadsheets, and tracking information.

Key Responsibilities

Personal Injury Case & Administrative Support

• Provide day-to-day administrative support to the Personal Injury Case Manager.
• Assist with administrative tasks related to active personal injury cases.
• Maintain accurate and organised case records, documents, and supporting information.
• Assist with invoicing and ensure related documentation is properly maintained.
• Complete routine case-related follow-ups and keep outstanding tasks organised.
• Follow established workflows and ensure assigned tasks are completed accurately and on time.
• Support general administrative needs related to personal injury operations.

Communication & Coordination

• Answer and manage incoming phone calls in a professional manner.
• Communicate with law firms, patients, and other relevant parties regarding routine case-related matters.
• Handle email correspondence and follow-ups as assigned.
• Maintain clear, professional, and courteous communication with all parties.
• Coordinate information between the Case Manager, law firms, patients, and internal team members when needed.
• Escalate questions, concerns, or incomplete information to the appropriate team member.
• Ensure important communications and follow-ups are properly documented.

Compliance, Reporting & Tracking

• Prepare and maintain compliance reports according to established processes.
• Compile weekly and monthly reports for review.
• Maintain spreadsheets and tracking documents used for case and operational reporting.
• Review reports and records for accuracy and completeness.
• Keep recurring reports and administrative documentation organised and up to date.
• Track required information and follow up on missing details when necessary.
• Use Excel to organise, update, and maintain reporting information.

Preferred Skills & Qualifications

• Minimum 2 years of personal injury experience.
• Previous experience supporting personal injury cases in a healthcare, legal, or related environment.
• Good understanding of personal injury administrative workflows and documentation.
• Excellent written and spoken English communication skills.
• Clear, confident, and professional phone communication.
• Good Microsoft Excel skills and confidence working with spreadsheets and reports.
• Strong organisational skills and attention to detail.
• Comfortable communicating with U.S.-based law firms and patients.
• Able to manage multiple tasks, follow-ups, and recurring deadlines.
• Reliable, proactive, adaptable, and willing to learn.
• Able to follow established workflows and work independently after training.
• Available to work full-time during U.S. Central Time business hours.

Bonus / Nice-to-Have Skills

• Previous experience supporting a U.S.-based healthcare or personal injury organization.
• Experience with personal injury invoicing or compliance reporting.
• Previous remote experience supporting U.S.-based teams.
• Experience in a phone-based administrative or patient-facing role.

What we offer:

• Competitive compensation
• Full-time, stable remote role
• Work-from-home opportunity
• Fixed schedule aligned with U.S. Central Time hours
• Direct collaboration with a U.S.-based healthcare team
• Long-term role with growth potential
• Paid time off — 10 PTO days per year, plus 6 U.S. holidays off