Heart Talent

Are you a natural organiser who loves making things happen?

Do you thrive on variety, taking ownership and bringing together all the moving parts to deliver a great customer experience?

Looking for an opportunity to combine your administration, coordination and customer service skills with a genuine interest in helping people learn and grow?

Ready to take your skills to the next level in a role that offers autonomy, variety and the flexibility of working from home?

Heart Talent is delighted to partner with a leading global organisation to recruit a learning and development coordinator to join their team.

This is an opportunity to play a hands-on role in delivering high-quality learning and development programs, connecting people with opportunities that build capability and support their careers.

You'll join a small, established and supportive team where your ideas are welcomed, your contribution is valued and you'll have the autonomy to take ownership and make things happen.

Are you a natural organiser who loves making things happen?

Do you thrive on variety, taking ownership and bringing together all the moving parts to deliver a great customer experience?

Looking for an opportunity to combine your administration, coordination and customer service skills with a genuine interest in helping people learn and grow?

Ready to take your skills to the next level in a role that offers autonomy, variety and the flexibility of working from home?

Heart Talent is delighted to partner with a leading global organisation to recruit a learning and development coordinator to join their team.

This is an opportunity to play a hands-on role in delivering high-quality learning and development programs, connecting people with opportunities that build capability and support their careers.

You'll join a small, established and supportive team where your ideas are welcomed, your contribution is valued and you'll have the autonomy to take ownership and make things happen.

What's on offer

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$80k + super

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full-time, permanent role

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remote working (based within proximity of Melbourne for monthly in-person meetings)

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supportive, collaborative team with approachable leadership and a high-trust culture

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varied role with end-to-end ownership and plenty of opportunity to develop your skills

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professional development budget and support

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contribute to professional development and industry capability across Asia Pacific

About the opportunity

Working within a global professional membership organisation, you'll take ownership of coordinating the delivery of an established and evolving portfolio of professional development programs across Asia Pacific.

From expert-led technical training to professional and leadership development, you'll help individuals and organisations access high-quality learning opportunities that support their development and respond to changing industry needs.

This is a varied, hands-on role combining training coordination, customer service and relationship management, with opportunities to develop your confidence in advising members and customers about professional development options.

You'll work closely with a small, collaborative local team and colleagues internationally to ensure training runs smoothly, deliver an excellent customer experience and support continued growth in course participation and engagement.

Your responsibilities will include:

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coordinate the end-to-end delivery of learning and development products and services including face-to-face, virtual, on-demand and in-company training

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manage registrations, venues, online platforms, course materials and logistics, ensuring a seamless experience for participants and trainers

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respond proactively to member and customer enquiries

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build relationships and help people identify relevant training opportunities

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work with engagement managers to connect individuals and organisations with learning and development programs

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support local sales and marketing activities to increase awareness, engagement and course participation

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prepare proposals for in-company and bespoke training using established templates

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coordinate the annual awards program including entries, judging and stakeholder communications

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review course feedback, identify opportunities for improvement and help ensure training remains current and relevant

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maintain accurate customer records and collaborate with colleagues across the organisation to deliver positive outcomes.

About you

You're a proactive, highly organised professional who takes pride in delivering exceptional customer service and making things happen.

A natural communicator and relationship builder, you're confident working with a wide range of people and bring a genuine interest in learning and professional development.

You thrive in a busy, varied environment, can juggle multiple priorities with ease and have the initiative and self-motivation to take ownership of your work.

We'd love you to bring:

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2+ years' experience in a busy coordination, administration or customer service role

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exceptional organisational and time management skills

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an ability to manage competing priorities and deadlines

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excellent written and verbal communication skills

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a professional, responsive customer service approach

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confidence building relationships and engaging with people across all levels

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a methodical approach and strong attention to detail and accuracy

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a proactive, resourceful mindset, ability to work independently in a remote environment

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strong Microsoft Office proficiency, including Teams, Dynamics or a similar CRM

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a collaborative, adaptable approach and a commitment to continuous improvement

Whatever your background, you'll bring a genuine interest in helping people develop professionally, a positive, can-do attitude and the confidence to combine hands-on coordination with proactive customer engagement.

Interested?

Questions and enquiries can be directed to *****@hearttalent.com.au

Please note this email address is for enquiries only. We do not accept applications via email; please apply online.

Heart Talent is committed to responding to every applicant.