Phoenix Recruitment

Inbound DMC based in Gauteng (hybrid / remote working) is looking for a Senior Inbound Consultant

Specializing in crafting exceptional experiences for discerning travellers from around the world with focus on the North America market, you will be curating bespoke journeys through Southern & East Africa that leave lasting impressions.

You will be responsible for providing outstanding inbound travel services to clients, including itinerary planning, creating and managing bookings and providing accurate travel documentation & information. You will also maintain relationships with suppliers and handle any issues that may arise while clients are travelling.

Duties:

• Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately
• Managing all aspects of tours from quoting through to post tour file closure
• Ensuring your in-country guest tours run smoothly and without error
• Being on call for your in-country guests after hours while they are travelling
• Tour administration to be maintained and accurate
• Booking all services for your tours
• Coordinating all invoicing / payments for your tours with accounts
• Reconfirmation of all services prior to travel
• Preparation of Travel documents

Requirements:

• Grade 12
• Formal Travel & Tourism qualifications
• Minimum 3 years of proven experience as a luxury inbound travel as a consultant
• Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents
• Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
• Excellent written and verbal command of the English language
• Proficiency in Tourplan is essential
• Proven ability to work effectively in a team and independently.
• Crisis management and problem-solving skills.
• Attention to detail and organizational skills.
• Ability to handle high volumes of work without compromising on accuracy
• Working with a sense of urgency and meeting deadlines