Customer Experience Specialist (Fully Remote)

Darum lohnt es sich

Resolve tier‑1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study‑specific questions. Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.

Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles. #J-18808-Ljbffr