Das ist der Job
Create 1:many programs to optimize engagement at the right moments, measuring effectiveness and iterating continuously.
Darum lohnt es sich
Partner with the Senior Manager of CX and cross-functional teams to align on customer outcomes. Build and own a systematic approach for delivering high-quality customer experience to scaled customers, leveraging AI and automation. Drive retention by monitoring data and trends to identify opportunities and risks within the scaled segment.
Work closely with Product, Marketing, and Operations to identify friction points impacting activation and adoption. What You’ll Bring: 2–4 years of SaaS experience in scaled or digital customer success, with a track record of building scalable playbooks.
Strong organizational skills and ability to prioritize between systematic approaches and human-driven work. Technical aptitude around AI and automation, curiosity to solve problems, and comfort in a fast-paced startup environment.
Why Join Tango: Competitive compensation, meaningful equity, and full Medical/Dental/Vision coverage paid 100% by the company. Unlimited PTO, 10 holidays, 4 volunteer days, 4 mental health days, and your birthday off.
Generous stipends for learning, wellness, and work-from-anywhere setup, plus paid parental leave and a subsidized National Parks pass. Tango Tango builds software to automate busywork and create how-to guides by capturing processes.
As a fast-growing startup backed by leading venture capital firms, Tango powers hundreds of thousands of users at companies like Salesforce and Lockheed Martin, and we value a supportive, fun culture that encourages growth. #J-18808-Ljbffr
