Director of Customer Support Europe (Fully Remote)

Darum lohnt es sich

Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention. Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.

Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale. #J-18808-Ljbffr