Gestionnaire de cas bilingue / Bilingual Case Manager- Quebec (Remote)

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Position Title: Bilingual Case Manager Employment Type: Full Time Location: Canada (Remote) Work Hours: Monday to Friday, 9am-5pm EST Travel: Up to 30% as requested (Quebec) Responsibilities • Responsible for the timely enrollment of the patient into the Patient Support Program. • Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including investigation of all public and private insurers and supporting employer escalations as required. • Review patient status and assist the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. • Provide therapy guidelines/education on the program to manage patient and physician expectations. • Collect information and conduct patient financial assessment eligibility based on program guidelines. • Ensure patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. • Report adverse events / severe adverse events (AE/SAEs) following approved SOPs. • Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, adverse events reported within twenty-four hours of receipt and any other KPIs established as the Program level. • Electronically update the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. • Foster and promote a spirit of teamwork while working with internal patient support teams. • Act as a liaison and provide ongoing feedback to the Program Manager based on observations in the field and feedback from customers regarding quality of services, training and other areas of importance. • Identify obstacles to obtaining coverage and channel this information to the Program Manager and/or Assistant Program Manager. • Complete all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. • Travel up to 30% as requested (Quebec). • Additional duties as requested by the Manager.

Qualifications • 2–3 years of experience in Patient Support Program. • Bilingualism (English and French) is required. • Experience with reimbursement billing, special access, the appeals process, and conducting field‑based reimbursement support and consultation is an asset. • Knowledge of private and public reimbursement structure, systems, and the process is an asset. • Experience in oncology, rare disease considered an asset. • Advanced knowledge of the pharmaceutical distribution industry. • Must be able to work from home and have a quiet, private home office space. • Strong analytical skills including interpretation of regulation and legislation. • Excellent customer service, problem‑solving, and conflict resolution skills. • Effective interpersonal skills. • Typing skills and ability to be a strong functional user of various computer‑based programs. • Must have a valid license and access to vehicle to drive for up to 30% travel as required within Quebec.

Benefits • Competitive salary and generous vacation entitlement. • Wellness program (5 paid days off for well‑being). • Paid sick days. • Competitive benefits package including dental & extended health benefits, AD&D, LTD and employee/dependent life insurance. • Employee & family assistance program. • RRSP matching program.

We provide a safe space for all team members to express their individuality within our corporate culture. Description A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients.

We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Preferred Qualities • Commitment to providing a high level of service to internal and external clients. • High adaptability with a track record of success during times of growth and organizational change. • Proven track record of developing trust and influence at multiple levels. • Impactful and candid communication style. • Exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Equal Opportunity Employer Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. Accommodations Accommodations can be made available upon request for those candidates taking part in the selection process.