Das ist der Job
Excellent verbal and written communication skills.
Darum lohnt es sich
Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers. Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews. Qualifications:
5+ years of customer relationship management experience. 3+ years of experience within an Employee Assistance Program (EAP) setting.
Skills and Attributes:
Strong project management and cross-functional collaboration skills. Ability to prioritize and multitask, balancing the needs of multiple customers. Excellent negotiation and creative problem-solving abilities.
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