Das ist der Job
End-to-end accountability for all non-customer-facing operations across fraud, disputes, and processing.
Darum lohnt es sich
Set goals, SLAs, and quality standards; run the cadence that keeps the team aligned. People Management: Lead and develop a team of Team Leads, investigators, and analysts in a player-coach role. Partner with data and AI teams to deploy tooling that triages cases and flags anomalies.
They foster a collaborative culture with a remote-first team across 14 countries, emphasizing impact and mutual respect. #J-18808-Ljbffr Serve as the executive voice translating operational reality into clear tradeoffs. Own structure, staffing model, and capacity planning, making build-vs-buy-vs-automate calls.
Hire, coach, and retain talent, building career paths and performance expectations. Automation & Scale: Define and drive the automation roadmap to reduce manual-review volume and dispute cycle time. Own the fraud and dispute tech stack and vendor strategy, including utilization and contracts.
Regulatory & Risk Management: Own the control environment for fraud and disputes, ensuring QA and documentation are exam-ready. Work with Compliance, Legal, Product, and Engineering to operationalize regulatory changes. Build and tune systems that embed Tilt's risk appetite into daily operations.
Tilt Tilt uses machine learning to provide fair credit access beyond traditional credit scores, serving millions globally.
