Das ist der Job
Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
Darum lohnt es sich
Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. Act as the voice of the customer internally and lead regular client engagements. Implementation & Delivery Leadership:
Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
Operational Performance & Reporting:
Ensure compliance with client requirements and contractual standards. Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions.
Quality Control & Consultant Lifecycle Oversight:
Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions.
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