Remote Client Experience & Sales Specialist

Das ist der Job

This is a part-time remote role for a London, UK based company.

Darum lohnt es sich

Benefits • Competitive pay rates. • The company provides a UK phone number and business email address. • Enjoy the flexibility of working remotely, from home or any location of your choice. • Eliminating commute time. • Consistent work with the same clients, fostering long-term professional relationships. • Opportunities for career advancement, dependent on the client. • Stable work hours and consistent pay. • A supportive and inclusive work environment that values diversity and individual growth.

Join our premier team to help us deliver an exceptional experience to our elite clientele. We are hiring a Remote Client Experience & Sales Specialist for a premium salon and specialist hair clinic in the Luxury Beauty & Wellness industry.

This role is ideal for someone with a poise-driven communication style, strong sales awareness, and a passion for luxury client retention and growth. Key Responsibilities • Client Experience & Front of House: Manage bookings, scheduling, rescheduling, and cancellations via SalonIQ.

Handle inbound/outbound client communications via phone, email, and WhatsApp, including initial complaint handling and escalation management. • Business Development & Lead Conversion: Follow up on new enquiries to convert leads, conduct lapsed client reactivation campaigns (calls, SMS, email), proactively fill diary gaps, and lead referral and relationship-building initiatives. • Marketing & Channel Attribution: Create and schedule email/SMS marketing campaigns.

Track marketing channel attribution across Google Ads, organic search, referrals, social media, walk-ins, and reactivations. • Data & KPI Tracking: Track revenue tied directly to personal outreach/conversions. Monitor core KPIs including bookings, client retention, diary utilization, and total revenue using tracking spreadsheets.

Required Qualifications • Previous experience in a high-end salon, clinic, or luxury service client-facing role. • Strong sales awareness with a proven track record of converting enquiries into confirmed appointments. • High standard of written and spoken English with a calm, premium tone. • Strong organizational skills and confidence in handling client objections or feedback.

Preferred Qualifications • Prior hands-on experience using SalonIQ booking software. • Experience running client reactivation or sales-led outreach campaigns in a salon or clinic setting.

Required Skills & Tools • SalonIQ (Booking Management) • WhatsApp Business & Email Management • Spreadsheets (Google Sheets / MS Excel for KPI & Revenue Tracking) • Marketing & SMS/Email Scheduling Tools Schedule & Pay • Part-time position; 10 hours per week in the BST time zone. • This is a fully remote job for a London, UK based company. • Pay ranges from R3 300 - R4 400, depending on experience and skill. • Annual raises, bonuses, confirmed holidays PTO.

System Requirements • Internet speed of at least 20 Mbps. • Computer with a 2.4 GHz processor or higher. • 8 GB of RAM or higher. • Windows 10 or newer, or Mac OS X 10.10 or newer. • HD 720p webcam. • Headset with a microphone.

If you are a poised, sales-minded professional with a passion for the luxury beauty industry and exceptional client care, we would love to hear from you.