• You will be the first technical escalation point for complex incidents and requests.
• You will work closely with help desk and engineering teams to resolve issues.
• You will contribute to infrastructure and project work with a security-first mindset.
What You'll Do
- Diagnose and resolve technical issues across Microsoft 365, Windows, macOS, and Linux
- Troubleshoot cloud and on-premises infrastructure, networking, and security
- Maintain accurate documentation and support continuous improvement initiatives
What We Offer
- Medical insurance and generous OPD coverage from day one
- Home office setup allowance, internet allowance, and gym allowance
- Certification reimbursement, flexible work, and mental health support.
A growing Australian managed services and technology organisation supporting small to medium businesses, government, and non-profits. They emphasise security, documentation, and dependable service, with a culture of teamwork and continuous improvement
