Das ist der Job
This role requires fluent French language skills.
Darum lohnt es sich
We're looking to expand our Technical Support team to work remotely from Spain and provide first-technical level support for our French-speaking customers. You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding.
You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally.
Your Responsibilities You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction. If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g.
You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc. Your Profile BA/BS degree (optional). Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT.
Experience in technical account management, increasing custom
