VP Customer Excellence | Up to 140K base | Remote in Germany

Das ist der Job

It's a transformation mandate, which is honestly the harder of the two.

Darum lohnt es sich

You're inheriting a tenured, capable team and a product that's deeply embedded in SAP, and your job is to take both through real structural change: new processes, new discipline, a different mindset, without losing what already makes the team good.

At the same time, a wave of long-tenured customers is being moved through a major underlying platform migration (old on-premise licenses shifting to modern, cloud-based pricing), which is reshaping a lot of commercial conversations right now.

Responsibilities Turn the services organisation (20+ people) into a genuine sales-enablement function, not a standalone delivery shop Install PM governance, effort estimation discipline and a formal, accurate handover between sales and services Bring structure to a currently informal, inconsistent delivery process so implementation timelines get shorter and more predictable Shift the team's mindset from "maximise billable days" to "get the customer live as fast as possible" Read the KPIs that actually matter here, utilisation especially, and act on them, including making hard calls on underperformance Design a bonus and incentive structure that drives the right behaviour, replacing one built purely around individual utilisation Act as a real sparring partner to the commercial organisation, feeding delivery and customer insight back into how deals get structured Bring a skeptical but capable, long-tenured team through a big change without alienating them or losing their domain expertise Requirements Has personally led a delivery organisation transformation before, not just operated a mature one, and not just built something from a blank sheet.

Comfortable pushing back on the status quo instead of defaulting to "yes" Strong stakeholder management and executive presence, someone who leads change by example rather than by decree Has seen real operational excellence in a KPI-driven, performance-oriented delivery culture German native, fluent English Comfortable with a remote-first setup that still means regular in-person time with the team, the office and clients Nice-to-Haves An additional European language Previous experience in a PE- or VC-backed environment Salary VP Customer Excellence | €180K–220K OTE + equity | Vertical Enterprise Software | Remote in Germany This isn't a build-from-scratch role, and it isn't a maintain-what-exists role either.

My client is a PE-backed enterprise software company serving the utilities and circular economy space. The product is built and embedded entirely on SAP, not just "SAP-compatible," it actually runs inside SAP.

Revenue sits in the high teens of millions of euros, growing around 30% year on year, with retention above 95% and clients who've been on the platform for two decades. A new CEO is pushing the business from a founder-era, comfortable operating model into a professionalised, software-led growth company.

Dealing with entrenched people and legacy systems is the specific muscle this role needs Genuine, hands-on SAP ERP implementation experience. The product lives inside SAP, and without real SAP delivery experience (SAP Activate methodology or similar) you'll struggle with the day to day of this job Execution-focused, challenger mindset.