Darum lohnt es sich
• Manage, maintain, and improve the workload allocation and tracking process for PAS-supported contact centers.
• Support the PAS Director with workload forecasting, real-time allocation, and workload balancing.
• Monitor workload volumes and operational metrics to identify trends and support resource allocation.
Qualifications:
• Bachelor's degree and 3 years of experience in operations, workforce coordination, or contact center management.
• Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
• U.S. citizenship is required.
Additional Information:
• Remote work acceptable with onsite support as requested.
• Target salary range: $75,000 - $95,000.
• Ability to obtain security clearance: Public Trust.
LMI
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving the defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company focuses on agility and collaboration to help federal agencies navigate complexity and outpace change.
