Hire Resolve

Hire Resolve's client is looking for a Business Analyst to join their Business Analysis team remotely, supporting the design and technical development of customized solutions using the Blueport Platform.

Responsibilities

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.

• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.

• Prepare detailed use case descriptions for the development team to implement key functionality

• Perform product testing to ensure product quality is maintained.

• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.

• Provide user training

• Build and maintain strong, long-lasting client relationships

• Ensure the timely and successful delivery of our solutions according to customer needs and

objectives

• Prepare SLA or other reports required on client account status

• Provide first line support to clientsCollaborate with development team to create Statements of Work, where required

• Assist with challenging client requests or issue escalations as needed

• Find ways to increase quality of customer service

Requirements

• 5+ years in performance improvement environments.

• 2+ years as a Senior/Lead Business Analyst.

• Experience with external clients/customers.

• Track record of process improvement design using technology.

• Ability to write technical documentation (use cases, product references).

• Versatility and comfort in innovative, dynamic settings.

How to Apply

You may forward your CV to Gaby Turner at gaby.turner@hireresolve.us or you may forward your CV to itcareers@hireresolve.za.com