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Essential Functions:
• Own renewal, retention, and expansion outcomes across a portfolio of strategic accounts.
• Lead commercial discussions on renewals, pricing, and contract expansion.
• Partner with internal teams to ensure customer success and product improvement. • Manage customer relationships for telehealth accounts in hospitals and health systems.
• Drive adoption, satisfaction, and expansion of Eko's telehealth platform.
Qualifications:
• 5+ years of experience in customer success or account management in healthcare SaaS.
• Strong understanding of healthcare workflows and enterprise implementation dynamics.
