Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS

Das ist der Job

Build It Clean.

Darum lohnt es sich

We’d dream to meet you • You’ve worked in no-code / low-code ecosystems • You’re super comfortable with provisioning profiles, certificates, metadata • You understand backend logic even if you’re not writing production code • You say “No Problem” confidently when required to support Apple App Store / Google Play submissions • You review logs or crash reports • You enjoy diagnosing systems more than reacting emotionally • You think in workflows, not just conversations • You thrive in fast-moving product startup / scale-up environments What Success Looks Like • Apps launch smoothly with minimal store revisions • Technical escalations decrease, and feature adoption increases across your portfolio • Integration setups are smoother and faster • Creators feel technically confident, supported and operating independently over time • Product improvements are influenced by your insights • Technical reliability drives long-term retention • Documentation is structured and proactive Benefits • Fully remote freedom (work from wherever) • Global Gatherings – Meet the team in epic locations • Career Growth – Actual Career Coaching, training, and conferences on us • Autonomy with impact – your thinking directly shapes how creators build and scale • Tech Gear Budget – Because high-performance systems start with yours • Time Off that Counts – 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate • Paid Parental Leave – Because family first, always • Join a global crew shaping the future of creator-led apps Launch It Right.

Scale It Stable. Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls. That’s where you come in. You don’t just love the launch moment. You love what happens before it. At Passion.io, we’re evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps.

And, yes you guessed it. Where speed increases…. Complexity does too. This is not traditional Customer Success either. It’s technical ownership inside a high-growth creator platform. This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability. So launches feel smooth, not stressful.

Not Reactive. Reliable. You don’t just answer “how-to” questions. You diagnose. You optimize. You future-proof. A Day in Your Launch Pipeline You’ll manage a portfolio of ±45 creators who need deeper technical partnership - primarily US-based (so yes, EST/PST is part of your rhythm).

On any given day, you’re: • Troubleshooting complex platform configurations • Reviewing integrations and automation logic • Advising on backend setup to support scale • Diagnosing root causes behind feature friction • Guiding creators through technical implementation decisions • Partnering with Product on advanced use cases • Translating technical possibilities into clear action • Escalating technical blockers with structured documentation • Ensuring adoption of SDK updates or platform changes A Week in Your System • Run technical launch-readiness reviews • Review crash logs and performance signals • Identifying recurring friction patterns across portfolios • Escalating true platform issues with clarity and context • Validate new feature releases before wider rollout • Monitor compliance updates from Apple & Google • Documenting technical best practices • Improving implementation playbooks • Supporting expansion conversations with technical credibility • Partnering cross-functionally with Product & Engineering to strengthen platform reliability The Long-Term Architecture Over time, you will: • Refine technical onboarding playbooks • Reduce bug volume and technical churn drivers through smarter process design • Improve QA and submission workflows • Increase feature adoption through clarity by proactively supporting customers through major version upgrades • Shorten time-to-launch for complex builds • Improve integration success rates • Strengthen scalable documentation systems and internal knowledge loops • Elevate the technical maturity of the creator base Requirements • Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles • Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms • You’re confident discussing APIs, integrations, automation logic • Crafted the art of managing multiple concurrent launches • You’ve supported customers through platform configuration and translated complexity into clarity • You are structured, analytical, and calm under ambiguity • High-touch customer experience is your zone • You’re proud to say, “I have strong written documentation skills” • Your mind is trained to see patterns before they become recurring issues And… This? … Mic Drop.