Das ist der Job
Serve as the primary client contact, owning overall account health, SLA performance, and issue resolution.
Darum lohnt es sich
Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. Act as the voice of the customer internally and lead regular client engagements. Implementation & Delivery Leadership: Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks.
Operational Performance & Reporting: Ensure compliance with client requirements and contractual standards. Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions.
Quality Control & Consultant Lifecycle Oversight: Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions. #J-18808-Ljbffr
