Premier Support Manager (Fully Remote)

• Serve as primary point of contact for support escalations and critical situations.
• Lead regular service reviews and operational discussions to ensure alignment on priorities.

Requirements:

• Degree in Business, Engineering, Computer Science, or related field.
• 5-7 years of experience supporting enterprise SaaS applications in a customer-facing role.
• Experience managing strategic enterprise customers and building relationships.

What We Offer:

• Flexible vacation and Kinaxis Days.
• Flexible work options and wellness programs.
• Mentorship programs and career development.

Kinaxis

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.